At Acquarius, we believe feedback isn’t just a formality – it’s a celebration. And over the past six months, our Customer Thermometer initiative has been sizzling with success. Thanks to our unwavering commitment to delivering exceptional service, we’ve achieved a Net Promoter Score (NPS) of 74. That’s not just hot – it’s blazing past our original target of 65 and leaving the financial services sector average of 44 in the dust.

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So, what’s been cooking?

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‍Strong Engagement: Our clients dove into the Customer Thermometer giving us insights that helped shape our service.

‍Cultural Shift: Feedback became more than data – it became a reason to celebrate. Wins were shared, smiles were sparked, and excellence became contagious.

‍Internal Accountability: By embedding feedback into KPIs and monthly reporting, we’ve kept performance sharp and motivation high.

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But even the best recipes need a refresh. So, we’re evolving our approach for the second half of 2025. Why?

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This isn’t just about numbers. It’s about living our Acquarius values – excellence, accountability, and client-centricity. It’s about creating a WOW factor at every interaction. And most importantly, it’s about making feedback fun, meaningful, and impactful.

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So here’s to the next six months of listening, learning, and levelling up.

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We’re just getting started!